Company Name: The Coffee Concept ("The Company", "We", "Our", "Us").
1. Information We Collect
We collect information necessary to provide premium coffee solutions, manage commercial accounts, and fulfill orders.
- Personal Identity Data: Full name, national ID (if required for corporate invoicing), and job title.
- Contact Information: Corporate/personal email address, billing address, delivery address, and phone number(s).
- Business Details: Company name, commercial registration (CR) number, tax card number, and VAT registration details (essential for B2B commercial invoicing).
- Technical & Usage Data: IP address, browser type, device information, and interaction data via cookies when navigating our platform.
2. How We Use Your Data
- To process, fulfill, and deliver commercial hardware, spare parts, and consumable orders.
- To issue legally compliant Egyptian tax invoices and electronic receipts.
- To coordinate technical on-site maintenance, installation, and warranty services.
- To send critical business updates, product availability notifications, and promotional marketing (with an opt-out option).
3. Data Sharing and Third-Parties
We do not sell your data. We share information only with trusted third parties necessary to execute our services:
- Logistics Partners: Shipping and freight companies for heavy machinery and consumable delivery.
- Payment Processors: Central Bank of Egypt (CBE) compliant payment gateways for digital transactions.
- Strategic Brand Partners: Overseas manufacturers (e.g., Dalla Corte, Hardtank) strictly when required for registering official global product warranties.
4. Data Security & Egyptian Law Compliance
We implement rigorous administrative and technical security measures to protect your data. Your data is managed in compliance with Egyptian Data Protection Law No. 151 of 2020.
You have the right to access, rectify, or request the deletion of your personal data by contacting us at info@thecoffeeconcept-eg.com.