1. Consumer Right of Return (B2C Purchases)
In accordance with Egyptian Consumer Protection Law No. 181 of 2018 (Article 40), individual retail consumers have the right to return or exchange any product within 14 days of receipt (extended to 30 days if the product possesses a manufacturing defect), provided that:
- The item is in its original packaging, unsealed, unused, and undamaged.
- An original receipt or tax invoice is presented.
2. Non-Returnable & Non-Refundable Items
Due to health, safety, and operational standards within the speciality food and beverage industry, the following items cannot be returned or exchanged unless they arrive completely damaged or defective:
- Perishable Consumables: Opened or unsealed bags of coffee beans, powders, or syrups.
- Custom Commercial Equipment: Machines customised or calibrated specifically to a client's requested technical configurations.
- Spare Parts: Electrical components and internal spare parts once unsealed or installed.
3. B2B Commercial Equipment & Order Cancellations
- Consumables: Corporate recurring orders can be cancelled or modified up to 24 hours before the scheduled dispatch time.
- Commercial Hardware: Orders for major equipment lines cannot be cancelled online once a deposit payment has been processed or a commercial purchase order (PO) has been executed. Cancellations of this nature follow the specific break clauses detailed in the physical B2B sales agreement.
4. Refund Execution
Once returned goods are received at our warehouse and pass a technical inspection:
- Credit/Debit Card Payments: Refunds will be credited back to the original card within 14 to 21 business days, subject to banking regulations.
- Cash on Delivery (COD) / Bank Transfer: Refunds will be executed via bank transfer to an account matching the name on the invoice within 7 to 10 business days. Cash refunds are not issued directly at our retail showroom/Live Bar for online transactions.